Shipping Policy
WEDEARTUY › SHIPPING
Shipping Policy
At Wedeartuy, we believe reliable shipping is an important part of your shopping experience. This policy explains how orders are processed, shipped, tracked, and supported from purchase through delivery.
Last Updated: October 8, 2026
Brand: Wedeartuy
Website: wedeartuy.com
Operating Company: Shanghai Xinyonghe Network Technology Co., Ltd.
Customer Service: service@wedeartuy.com
SECTION 01
Processing & Shipping Cost
All Wedeartuy orders are prepared with care before shipment. Orders typically require 5–10 business days for order confirmation, product preparation, quality checks, and packing.
During holidays, promotional events, or other high-volume periods, processing may take up to 10 business days.
| Shipping Method | Cost | Order Requirement |
|---|---|---|
| Standard Delivery | $5.99 | Orders $0.00–$49.99 |
| Express Delivery | $7.99 | Express shipping option, where available |
| Standard Delivery | FREE | Orders over $49.99 |
Processing Time
Processing time is separate from the estimated carrier transit time. The estimated transit period begins after your order has completed processing and has been handed over to the applicable shipping carrier.
SECTION 02
Estimated Transit Time
Delivery times vary depending on destination, local carrier operations, customs procedures where applicable, weather conditions, holidays, and other circumstances outside our direct control.
| Destination | Estimated Transit Time After Dispatch |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Rest of World | 15–20 Business Days |
Delivery Notice
Delivery times are estimates and are not guaranteed delivery dates. Please allow for order processing in addition to transit time.
Carrier delays, customs inspections, severe weather, public holidays, high-volume shipping periods, incorrect delivery information, or other circumstances outside Wedeartuy’s reasonable control may affect delivery.
International customers may experience additional customs processing depending on the destination country or region. The estimates above do not specify a separate express delivery timeframe.
SECTION 03
Track Your Order
Once your Wedeartuy order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided when placing your order.
You may use your tracking number to follow available shipment updates at 17track.net.
STEP 01
Order Dispatched
Your order completes our fulfillment process and is transferred to the applicable carrier network.
STEP 02
Tracking Activates
Please allow approximately 1–3 business days for the carrier’s tracking information to become available or begin showing movement.
STEP 03
Follow Delivery
Use the provided tracking number to follow available shipment updates until delivery.
No Immediate Tracking Update?
A lack of immediate tracking updates does not necessarily indicate that your package has stopped moving. Packages may travel between carrier facilities before receiving another tracking scan.
If your tracking information has not updated for an extended period or you believe your package may be lost, contact service@wedeartuy.com and include your order number.
SECTION 04
Order Changes & Cancellations
Orders may move into processing shortly after they are placed so that we can maintain our expected fulfillment schedule.
Contact Us Within 12 Hours
If you need to correct your shipping information, modify available order details, or request cancellation, email service@wedeartuy.com within 12 hours of placing your order. Include your order number and the requested change.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may be unable to modify or cancel it.
Customers are responsible for reviewing their shipping information carefully before completing checkout.
SECTION 05
Damaged or Delivery-Related Issues
Please inspect your Wedeartuy order as soon as possible after delivery.
Report Damage Within 72 Hours
If a home décor item, kitchen accessory, storage product, or other item arrives damaged, defective, incomplete, or incorrect, please contact our Customer Care team within 72 hours of delivery to help us investigate promptly.
Where applicable, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the affected area.
- Photographs of the shipping packaging where relevant.
- Product labels or other identifying information.
For ceramic products, photographs showing cracks, chips, or breakage may help us evaluate the issue. For textiles, include photographs of any affected fabric or stitching. For storage products, show any damaged parts or missing components where applicable.
Once the information has been reviewed, we will provide an appropriate resolution in accordance with our applicable policies and applicable law. The reporting request above does not limit any rights you may have under applicable law.
SECTION 06
Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully review your:
- Recipient name.
- Street address.
- Apartment or unit number, where applicable.
- City.
- State or province.
- Postal or ZIP code.
- Country or region.
- Contact information.
If you discover an error after placing your order, contact service@wedeartuy.com within 12 hours whenever possible.
Once a package has been shipped, we cannot guarantee that the shipping address can be changed. Additional shipping costs resulting from an incorrect or incomplete address may apply where permitted by applicable law.
SECTION 07
International Shipping & Customs
Some Wedeartuy orders may be shipped internationally.
International shipments may be subject to customs inspection, import procedures, local taxes, duties, or other charges imposed by the destination country or region.
Where such charges apply and are not collected during checkout, responsibility for them will be determined according to applicable law and the requirements of the destination jurisdiction.
Customs clearance may increase the total delivery time.
Customs Processing
Wedeartuy does not control customs processing times or decisions made by local customs authorities.
SECTION 08
Delayed or Lost Packages
Occasional shipping delays may occur after an order enters the carrier network. If your package appears delayed, we recommend checking the latest tracking information first.
If tracking has not updated for an extended period, or if tracking indicates a delivery issue, contact service@wedeartuy.com.
Include your order number and tracking number so our Customer Care team can review the available shipment information.
Please Note
A delayed tracking update does not automatically mean that a package has been lost.
SHIPPING SUPPORT
Need Help With Your Order?
For questions regarding processing, tracking, delivery issues, address corrections, or delayed packages, please contact Wedeartuy Customer Care.
Wedeartuy · Shipping Policy
Last Updated: October 8, 2026