Our Commitment to Your Privacy

We aim to handle personal information with care and transparency. This policy covers information associated with browsing our home and living collections, placing orders, creating an account, subscribing to updates, and contacting Customer Care.

Our store uses Shopify to support its online shopping services. Shopify and other service providers may process information as needed to deliver their services.

We may update this policy to reflect changes to our practices or applicable requirements. The revised policy and its updated date will be posted on this page.

Information We Collect

We collect information needed to operate our website, fulfill purchases, and provide customer support.

Information You Provide

You may provide information when you:

• Place an order or complete checkout.
• Create or manage a customer account.
• Subscribe to marketing emails.
• Contact us about a product, delivery, return, or refund.

This may include:

• Your name and contact details.
• Your shipping and billing addresses.
• Your order details and purchase history.
• Payment-related information and transaction status.
• Messages, photographs, or other information you submit when requesting assistance.

Automatically Collected Information

When you browse our website, technical and usage information may be collected through cookies and similar technologies, depending on the features in use and your privacy preferences.

• IP address and approximate location derived from it.
• Browser, device type, and operating system.
• Pages visited and interactions with website features.
• Cookie identifiers and related session information.

How We Use Your Information

Information may be used to:

• Process payments, fulfill orders, and arrange delivery.
• Send order confirmations, shipping updates, and other service-related communications.
• Manage accounts and respond to customer enquiries.
• Review return requests and process approved refunds.
• Improve website functionality, product information, and the shopping experience.
• Send marketing communications where you have opted in or where otherwise permitted by applicable law.
• Detect fraud, protect accounts, and address security risks.
• Meet legal obligations and establish, exercise, or defend legal claims.

Where applicable law requires a legal basis for processing, we rely on the basis relevant to the activity, such as performing a contract, your consent, legal obligations, or legitimate interests where permitted.

Data Protection, Security & Retention

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

Payment processing is handled through the payment services available at checkout. The information processed by each provider is governed by its services and privacy practices.

Access to personal information should be limited to people and service providers who need it for relevant business purposes. No internet transmission or storage system can be guaranteed to be completely secure.

How Long Information Is Retained

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, and legal requirements.

Retention periods depend on the information involved, the purpose of processing, and applicable obligations.

Sharing of Information

We may share personal information with service providers as needed to operate our store and support your purchases.

These may include providers of:

• E-commerce hosting and website services, including Shopify.
• Payment processing and fraud prevention.
• Order fulfillment, shipping, and delivery.
• Customer support and email communications.
• Analytics and marketing services, where used and subject to applicable privacy requirements.

Information may also be disclosed where required by law, in response to lawful requests, to protect rights and safety, or in connection with a business transaction, subject to applicable requirements.

International Processing

Information may be processed in countries other than your country of residence, including where our company or service providers operate. Where required, appropriate safeguards must apply to such transfers.

Cookies, Analytics & Advertising

Cookies and similar technologies may support essential functions such as checkout, account access, remembering preferences, and maintaining website security.

Where enabled, additional technologies may be used to measure website activity or support advertising. Their use depends on the services configured on our website, your preferences, and applicable consent requirements.

Third-party services may process information under their own privacy policies. You can manage available choices through any privacy controls provided on our website and through your browser settings.

Blocking certain cookies may affect website features. Browser “Do Not Track” settings and legally recognized opt-out preference signals are distinct; any required handling depends on applicable law and the technologies used by the store.

Children’s Privacy

Our store is intended for adults and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact Customer Care so we can investigate and take appropriate steps to remove the information.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information. These may include:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion, subject to applicable exceptions.
• Requesting a copy of information in a portable format.
• Objecting to or restricting certain processing.
• Withdrawing consent where processing is based on consent.
• Opting out of certain advertising-related uses or disclosures where applicable law provides that right.

California and other regional privacy laws may provide additional rights where their requirements apply. You may also have the right to complain to a relevant privacy authority.

To submit a request, email service@wedeartuy.com . We may need to verify your identity or an authorized agent’s authority before responding. Requests will be handled in accordance with applicable law.

Email Communications

We use email to provide order confirmations, shipping updates, customer support, and other communications related to your purchases.

Where you have subscribed or where otherwise permitted, we may also send promotional emails about products, collections, or store updates.

You can unsubscribe from marketing emails using the link provided in the message or by contacting us. Unsubscribing from marketing does not prevent necessary order-related or service communications.

Marketing Email Practices

Our marketing communications are intended to follow applicable email marketing requirements, including CAN-SPAM requirements where applicable.

• Sender information and subject lines should be accurate.
• Commercial messages should be identified as required by applicable law.
• Marketing emails should provide a clear way to unsubscribe.
• Opt-out requests should be honored within the applicable legal timeframe.

If you have difficulty unsubscribing, email Customer Care using the address below.