Return policy
WEDEARTUY › CUSTOMER CARE
Returns & Refunds
Wedeartuy accepts eligible return requests within 30 days of delivery. This page explains return eligibility, damaged or incorrect items, exchanges, and how approved refunds are processed.
This Return Policy is provided by Shanghai Xinyonghe Network Technology Co., Ltd., operating as Wedeartuy.
Last Updated: October 8, 2026
SECTION 01
Returns Accepted Within 30 Days
Wedeartuy accepts eligible return requests within 30 days of delivery.
To qualify for a return, the product must be in its original condition—unused, unaltered, and in the same condition in which it was received, including the original packaging and any accompanying accessories or materials, where applicable.
A valid proof of purchase is required for all return requests.
Please Note
Used, altered, or damaged products may be subject to return restrictions based on product condition, subject to applicable law.
For home décor, textiles, kitchen accessories, and storage products, damage caused by improper use, washing contrary to care instructions, improper storage, accidental breakage, or alterations after delivery may affect return eligibility.
These conditions do not limit rights relating to faulty, damaged, or misdescribed goods under applicable law.
SECTION 02
How to Request a Return
Before returning a product, please contact Wedeartuy Customer Care at service@wedeartuy.com .
Please include:
- Your order number.
- The product involved.
- A brief description of the reason for the return.
- Photos or videos where applicable.
If your return request is approved, our Customer Care team will provide return authorization and the appropriate return instructions.
Return Address & Instructions
Return Address：9th Floor, No. 583 Lingling Road, Xuhui District, Shanghai
Do not send products back without first receiving the applicable return instructions.
SECTION 03
Damaged, Defective, Incomplete or Incorrect Items
Please inspect your Wedeartuy order as soon as possible after delivery.
If your product arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact our Customer Care team as soon as possible.
Where applicable, please provide your order number and clear photographs or videos showing:
- The product received.
- The product label, where applicable.
- The original packaging.
- The shipping package.
- The damaged or affected area.
- Any missing or incorrect components.
For ceramic items, show any cracks, chips, or breakage. For cushion covers and throws, show the affected fabric, stitching, or other relevant details. For storage items and kitchen accessories, include photographs of any damaged parts or missing components.
After reviewing the information provided, we will determine the appropriate resolution in accordance with this policy and applicable law.
SECTION 04
Items That May Not Be Eligible for Return
Certain products or circumstances may not qualify for return, including but not limited to:
- Products that have been used or substantially altered, where return restrictions lawfully apply.
- Products altered or damaged after delivery.
- Products damaged through misuse, improper handling, or improper storage.
- Products returned without required original packaging where the packaging is necessary to verify condition.
- Products with condition concerns where return restrictions lawfully apply.
- Custom-made or personalized products, where applicable.
- Items that cannot be safely or lawfully returned, where applicable.
- Sale or clearance products clearly identified as final sale, to the extent permitted by applicable law.
- Gift cards, where applicable.
- Other exclusions permitted by applicable law.
Original shipping charges may be non-refundable unless otherwise required by applicable law or expressly stated.
Not Sure?
If you are unsure whether your Wedeartuy product is eligible for return, contact service@wedeartuy.com before sending the product back.
SECTION 05
Exchanges
If you would like to request a different Wedeartuy product, design, or style, please contact our Customer Care team before returning your original order.
Depending on product availability and the circumstances of your request, we may recommend returning the eligible item in accordance with this policy and placing a new order for the preferred product.
Exchange availability is not guaranteed.
SECTION 06
Return Shipping
Return shipping arrangements may depend on the reason for the return and the circumstances of the order.
If a return is approved, our Customer Care team will provide the applicable return instructions, including information regarding the return destination and any return shipping requirements.
Where an item is confirmed to have arrived damaged, defective, incomplete, or incorrect, return shipping responsibility will be handled in accordance with applicable law and the resolution provided by our Customer Care team.
Return Destination
Please do not return a product to an address other than the address provided for your authorized return. Follow the packing and shipping instructions supplied by Customer Care.
SECTION 07
How Refunds Are Processed
Once an authorized return is received, it will be reviewed before the applicable refund is processed.
STEP 01
Return Inspection
Once your return is received, we will inspect the returned product and determine whether it meets the applicable return conditions.
STEP 02
Refund Approval
If the return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
STEP 03
Payment Processing
After a refund has been issued by Wedeartuy, your bank, card issuer, or payment provider may require additional processing time before the refunded funds appear in your account.
Processing times are controlled by the applicable financial institution or payment provider and may vary.
SECTION 08
Late or Missing Refunds
If you have been notified that a refund has been issued but have not yet received it, please first check with your bank, credit card issuer, or payment provider.
Financial institutions may require additional time to post a refund to your account.
If you have completed these steps and still have questions regarding an approved refund, contact service@wedeartuy.com .
Please include your order number and any relevant refund information when contacting us.
CUSTOMER CARE
Contact & Company Information
For questions about return eligibility, an authorized return, an item issue, or refund processing, please contact Wedeartuy Customer Care.
The company address is provided for business information. Please obtain authorized return instructions before sending any items.
Wedeartuy · Returns & Refunds
Last Updated: October 8, 2026